Terms of Use

1. Acceptance of Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Doisk (PTY) LTD ("Doisk," "Company," "we," "us," or "our"). By accessing or using our websites, mobile applications (including Stylit and Enfant), APIs, or related software services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must immediately discontinue use of all Services.

2. Definitions

"Services": All digital products, mobile applications, APIs, websites, and platforms owned and operated by Doisk (PTY) LTD, including Stylit and Enfant.
"Stylit": The salon booking, scheduling, and business management platform provided by Doisk.
"Enfant": The baby monitoring, pattern analysis, and AI-assisted infant cry detection application provided by Doisk.
"AI Services": Machine learning models, algorithms, and automated analytical features integrated into the Services, specifically within Enfant.
"Baby Data": Audio recordings (including cry sounds), sleep patterns, biometric milestones, age, and developmental observations submitted to Enfant.
"Professional / Salon": A beauty, wellness, or grooming professional or salon entity registered on Stylit to offer services.
"Client": An individual using Stylit to discover, book, and pay for appointments with Professionals.
"Transaction": Any booking, payment, service fee, or payout processed through our Services via integrated payment gateways (such as Paystack).

3. Eligibility and Account Registration

Age Requirement: You must be at least 18 years of age (or the age of legal majority in your jurisdiction) to create an account or use our Services. Individuals under 18 may only use the Services under the direct supervision and verifiable consent of a parent or legal guardian.
Guardian Authority (Enfant): By submitting any Baby Data or child-related information to Enfant, you warrant that you are the lawful parent or legal guardian holding full legal authority to grant processing consent under applicable laws (including POPIA, GDPR, and COPPA).
Account Accuracy & Security: You must provide accurate, current, and complete registration details. You are solely responsible for maintaining the confidentiality of your login credentials and for all actions that occur under your account. You agree to notify us immediately at support@doisk.com of any unauthorized access or breach.

4. License Grant and Intellectual Property

Doisk grants you a limited, non-exclusive, non-transferable, revocable license to access and use our Services strictly for their intended personal or internal business purposes in accordance with these Terms.

All rights, title, and interest in and to the Services—including software code, AI models, algorithms, user interfaces, designs, trademarks, logos, audio models, and documentation—are and remain the exclusive intellectual property of Doisk (PTY) LTD or its licensors. You may not:

Reverse-engineer, decompile, disassemble, or attempt to extract source code or underlying AI models.
Scrape, duplicate, republish, resell, lease, or commercially exploit our Services or content without prior written authorization.
Remove, alter, or obscure any proprietary, trademark, or copyright notices displayed within the Services.

5. Stylit Platform Terms: Bookings, Fees, and Payouts

Stylit facilitates scheduling, booking management, and payments between Clients and independent Professionals:

Professionals (Salons & Stylists): Listing, scheduling, and salon management tools on Stylit are 100% free for beauty professionals. Professionals receive 100% of their stated service price. Payouts are initiated post-appointment and processed via Paystack (typically within 24 business hours).
Clients (Platform Service Fee): A non-negotiable service fee of R3.10 + 3.9% per transaction is charged to the Client at checkout to secure the booking. This fee is itemized and clearly displayed prior to transaction confirmation.
Payment Processing: Transactions are processed securely through accredited third-party payment gateways (e.g., Paystack). We do not store raw credit or debit card numbers on our servers.
Independent Relationship: Professionals listed on Stylit are independent contractors and third-party businesses, not employees or agents of Doisk. Doisk is not liable for service quality, salon safety, punctuality, or disputes between Clients and Professionals.

6. Stylit Cancellations, Refunds, and Dispute Window

Client Cancellations: If a Client cancels a confirmed booking, the Client receives a 50% refund of the booking amount; Stylit retains the remaining 50% as a cancellation and booking fee.
Salon / Professional Cancellations: If a Professional or Salon cancels an appointment, the Client receives a 100% full refund.
Transaction Disputes: Any billing discrepancies, booking charge disputes, or payout issues must be reported to support@doisk.com within 30 calendar days of the scheduled transaction date.

7. Enfant Terms: AI Processing and Non-Medical Disclaimer

Not a Medical Device: Enfant provides parent-assistance insights, behavioral pattern detection, and automated acoustic cry classification. Enfant is not a certified medical device, diagnostic tool, or clinical monitoring system.

Outputs, suggestions, cry classifications, and alerts generated by Enfant are probabilistic interpretations based on artificial intelligence models and must never replace qualified medical care, pediatric advice, clinical diagnosis, or immediate emergency response. Always consult a certified healthcare professional for medical concerns regarding an infant.

Scientific Basis: Enfant’s models are informed by recognized peer-reviewed academic literature in audio signal processing and machine learning (adhering to OECD AI Principles and UNICEF AI for Children guidelines). However, Doisk does not warrant clinical accuracy or infallibility of algorithmic cry detection.

8. Acceptable Use and Prohibitions

When using our Services, you agree not to:

Use the Services for unlawful, fraudulent, defamatory, or abusive purposes.
Upload malicious software, viruses, or corrupt data, or interfere with security controls and infrastructure.
Misuse Baby Data or upload data relating to any minor without proper legal authorization.
Interfere with or compromise the integrity, performance, or availability of our servers and networks.

9. Third-Party Integrations

Our Services integrate with external third parties, including payment processors (e.g., Paystack), cloud storage providers, and analytics services. Your engagement with these providers is governed by their respective terms of service and privacy policies. Doisk is not responsible for outages, performance, or technical failures attributable to third-party services.

10. Disclaimers and Service Availability

The Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express, statutory, or implied. Doisk does not warrant that the Services will be uninterrupted, error-free, completely secure, or free from server downtime, maintenance delays, or unexpected outages.

11. Limitation of Liability

To the maximum extent permitted by applicable law (including the South African Consumer Protection Act and POPIA):

Doisk (PTY) LTD, its directors, employees, and partners shall not be liable for any indirect, punitive, incidental, special, or consequential damages, including loss of profits, data corruption, business interruption, personal injury, missed appointments, or reliance on AI analysis.
In all cases, Doisk’s cumulative aggregate liability arising out of or relating to your use of the Services shall not exceed the greater of: (a) the total service fees earned by Doisk from your transactions in the 12 months immediately preceding the claim, or (b) ZAR 1,000 (one thousand South African Rand).

12. Indemnification

You agree to defend, indemnify, and hold harmless Doisk (PTY) LTD, its affiliates, directors, officers, employees, and agents from and against any claims, losses, liabilities, costs, or damages (including reasonable legal fees) resulting from: (a) your breach of these Terms, (b) your violation of applicable laws (including COPPA, POPIA, or GDPR), (c) unauthorized submission of Baby Data, or (d) any dispute between you and another user or service provider.

13. Account Suspension and Termination

You may terminate your account at any time via the profile security settings in our apps or by contacting support. Doisk reserves the right, in its sole discretion and without liability, to suspend or terminate your account or revoke access to the Services immediately and without prior notice in the event of:

A material violation of these Terms or related policies.
Fraudulent, abusive, or unlawful behavior.
Compliance with statutory obligations or court orders.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. In the event of any controversy or dispute:

Informal Negotiation: Parties agree to attempt to resolve any dispute in good faith by contacting support@doisk.com for a minimum period of 30 days.
Arbitration / Jurisdiction: If unresolved, disputes shall be referred to and finalized through binding arbitration under the rules of the Arbitration Foundation of Southern Africa (AFSA), or submitted to the jurisdiction of the High Court of South Africa (Western Cape Division), except where local consumer protection laws mandate otherwise.

15. Updates to Terms

We may revise and update these Terms from time to time. When changes are made, we will update the "Last updated" date above. For material changes (such as fee restructuring or significant modifications to data handling), we will provide at least 30 days’ notice via email or in-app announcements. Your continued use of the Services after revisions become effective constitutes your binding acceptance of the updated Terms.

16. Contact Information

For inquiries, support, legal questions, or notices regarding these Terms of Use, please reach out to us at:

Company: Doisk (PTY) LTD
Headquarters: Cape Town, South Africa
Email: support@doisk.com