Privacy Policy

1. Who We Are

Doisk is a South African software company that develops and operates digital products, including Stylit and Enfant. For privacy matters, contact us at support@doisk.com.

2. Information We Collect

• Identity and contact details, such as name, email address, phone number, and profile information.
• Account and service data, such as bookings, payment events, service preferences, and support requests.
• Technical data, such as IP address, browser details, device information, and usage analytics.
• Audio or signal data where required for product features (for example, infant cry analysis in Enfant).
• Payment-related metadata processed through trusted payment providers (we do not store full card details).

3. How We Use Information

• To provide, maintain, and improve our services and product features.
• To authenticate users, secure accounts, and prevent fraud or abuse.
• To process bookings, deposits, payouts, and service-related transactions.
• To communicate service updates, notices, and support responses.
• To comply with legal, tax, accounting, and regulatory obligations.

4. Legal Basis and POPIA

We process personal information in line with South African privacy requirements, including the Protection of Personal Information Act (POPIA), based on consent, contractual necessity, legitimate interests, and legal obligations where applicable.

5. Sharing of Information

We may share personal information with:

• Service providers that help us host, analyze, secure, and operate our services.
• Payment, banking, and compliance partners for transaction processing.
• Authorities or regulators when required by law.
• Corporate advisors or buyers in connection with a merger, sale, or restructuring.

6. International Transfers

Where data is transferred outside South Africa, we apply appropriate safeguards and contractual protections to maintain lawful and secure processing.

7. Data Retention

We retain personal information only for as long as needed for service delivery, legal compliance, dispute resolution, fraud prevention, and legitimate business operations.

8. Security

We apply technical and organizational measures designed to protect personal information, including access controls, secure infrastructure, monitoring, and provider due diligence.

9. Your Rights

• Request access to personal information we hold about you.
• Request correction, deletion, or restriction where legally applicable.
• Object to specific processing activities.
• Withdraw consent where processing relies on consent.
• Lodge a complaint with the Information Regulator of South Africa.

10. Cookies and Analytics

We use cookies and similar technologies for core functionality, analytics, performance, and user experience improvements. You may manage cookie settings through your browser.

11. Children's Information

Some features may involve infant or child-related data supplied by parents or lawful guardians. We process such data with heightened care and only as necessary to provide the relevant service features.

12. Policy Changes

We may update this policy from time to time. Material changes will be published on this page with an updated effective date.